RCGP Toolkit to help practices to offer more online services

What is Patient Online?

Patient Online gives patients the option to make appointments, order repeat prescriptions (‘transactional services’) and view their electronic medical record online, using their computer, tablet or smartphone rather than having to phone or visit their practice.

Online services complement the existing ways patients access appointments, prescriptions and their records.

Many GP practices already offer online access to records and transactional services for their patients, and the GMS and PMS contracts 2014/15 required all general practices in England to offer Patient Online by the end of March 2015. Patient online access to their medical record will be widened in 2015/16, with some flexibility in how this is implemented by practices. More information about these changes is available in the Overview and Benefits eLearning, and the BMA Key changes to the GP contract webpage.

Click for Online services: an overview of online access (PDF) which provides guidance on the important features of online access.

About the Toolkit

RCGP and NHS England have worked together to provide a range of resources and practical guidance to help GP practices make online appointments, repeat prescriptions and make records available online to all patients who want to use them.

Here is the link to the toolkit