We now have a chatbot! We get a high number of queries which don’t need input from clinicians. Opening hours, registering your pregnancy, information on sexual health services, fertility treatment processes, and how to request prescriptions are just a few of them.
We got loads of positive patient feedback about accessing the practice through different digital platforms, and so…… the HIYOS chatbot is born! Available through our website, Whatsapp and Facebook, it should be able to help you really fast.
We’re working with our HIYOS helpers and development team to improve functionality and to train the chatbot to understand different questions. You can use it 24/7, no need to call us during opening hours. Get the help you need when you want! We’ll also start working on connecting the chatbot to a live agent- more information on this in the new year!