What to do if you feel unwell this Christmas

We wish you a safe, healthy and happy Christmas break this year!

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We are pleased to share that our practice will be open from 0800-2000 every day, including Christmas Day, Boxing Day and New Years’ day. You can access appointments by calling 111 who can also give you advice if you feel unwell. There is map of how to get to the practice below, however public transport may be limited over the holiday period.

Map - Firstcareii

Choose the right place for help that you may need this winter. 

If you have a mental health problem, you can call 030 0123 4244. This line is open for advice and links to mental health services 24 hours a day.

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Online resources

There is also a lot of great health information on the NHS website 

If you have a minor ailment – eg. cough, sore throat, back pain – there is a lot that you can do for yourself. This website is a good resource for information Self Care

Local Pharmacies

There are pharmacies that are open during the bank holiday period at different times. They can offer you medical advice and medication. Here is a list for Hounslow.

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Accident & Emergency

In a life-threatening emergency Always call 999 if someone is seriously ill or injured, and their life is at risk.

Examples of medical emergencies include (but are not limited to):

  • chest pain
  • difficulty in breathing
  • unconsciousness
  • severe loss of blood
  • severe burns or scalds
  • choking
  • fitting or concussion
  • drowning
  • severe allergic reactions.

 

 

Appointment System

 

Firstcare Practice Appointment System

The aim of the practice is to empower you to manage their own health and provide tools and support to do this. We are committed to collaborate within the practice and with other professional partners in health and social care to both learn and deliver care. openOur practice is open Monday-Sunday 8am-8pm as a result from your feedback. We have a variety of different appointment types and times ranging from 5 -30 minutes with GP’s, Nurses and Healthcare Assistants.

Routine and same day appointments are released at 08:00 Monday-Friday on a first come first served basis. Please call the surgery on 0208 630 1111 or alternatively book online click here for more information on online access.

receptionReception staff will answer your call, please don’t be offended if they ask you what the problem is, they are here to help you get the right service for your needs and ensure you are booked with the correct clinician.

Following last years patient survey we have worked hard in recent months to improve access by making it easier for patients to speak to a doctor.
We have found that many patients who did not necessarily need to come into the practice could have been helped on the phone or on Skype.
Many things can be dealt with over the phone such as Medication queries, Medical certificates, advice, test results etc.
Telephone appointments are available between 08:00-10:00 Monday- Friday.

If you have recently undergone any tests such as bloods, x-ray, ultrasound, MRI, ECG etc the GP will contact you.  You will either receive a telephone call, text message, email or letter informing you of the outcome and actions that need to be taken.

The following clinicians are part of the Firstcare team:

GP’s:
Dr Talac Mahmud
Dr Emad Mahmood
Dr Adarsh Batra
Dr Haseeb Salam (long term locum)
Dr Sonali Mukerjee Bose (Long term locum)
Dr Sohini Kar (Will be starting in August)

Nurse’s:
Fana Abraha (Nurse Practitioner)
Prabesh Thangarajah (Practice Nurse)
Radha Ghimire (Locum Practice Nurse)

Healthcare Assistants:
Maria Da Cunha
Sukhwinder Dhaliwal
Mohamad Karim Haddy

Admin:
We also have 3 managers and 8 reception/administrators

We understand it can sometimes be difficult to get an appointment. Our staff will try their best to accommodate you or inform you about other services that are available.

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GP’s responsibilities
patient charter
Patient Responsibilities

Online Access

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GP online services allow you to access a range of services via your computer or mobile. Once you have signed up, you will be able to:

  • book or cancel appointments online with a GP or nurse
  • renew or order repeat prescriptions online
  • view parts of your GP health record, including information about medication, allergies, vaccinations, previous illnesses and test results

The service is free. Everyone who is registered with a GP can have access to their practice’s online services.

Click here for information on how to get started or contact the surgery and speak to a member of reception staff.

Telephone and Skype consultations

Telephone and Skype appts

A GP takes up to 80 calls in the morning, these consultations last up to 5 minutes and patients have found it extremely useful. You do not need to make time to come into the surgery, the GP can send prescriptions directly to your pharmacy and send you emails and text messages with relevant information. If the GP thinks you need to come in for an appointment you will be booked in for the same day.

Please don’t be offended if reception staff ask you what the problem is when you call to book an appointment, they are here to help you get the right service for your needs.

NHS 111 (out of hours service)

Call NHS 111 if you urgently need medical help or advice but it’s not a life-threatening situation.

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111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

General Practice (GP)

GPs deal with a whole range of health problems. They also provide health education, offer advice on smoking and diet, run clinics, give vaccinations and carry out simple surgical operations.

GPs usually work in practices as part of a team that includes nurses, healthcare assistants, practice managers, receptionists and other staff. Practices also work closely with other healthcare professionals, such as health visitors, midwives, mental health services and social care services.

If your GP cannot deal with a problem, then you’ll usually be referred to a hospital for tests, treatment, or to see a consultant with specialist knowledge.

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