Online Services

Online services for patients at Firstcare Practice.

People registered with our surgery can now book appointments and request repeat prescriptions at a time convenient to them, thanks to GP online services.

These services enable people to book GP appointments and request repeat prescriptions via their computer, smartphone or tablet at a time that suits them rather than calling or visiting the surgery.

This approach can save people a phone call or journey to the surgery, and allow them to do what they need to when the surgery is closed. Patients living with a long term health condition can also benefit by having a greater involvement in their healthcare as they can access test results and keep track of their treatment.

All patient information is kept securely. Click here to access your login page, which allows access to the information patients need. Smartphone and tablet users can also download the apps by clicking here  , which gives users the same choice in how they access GP online services.

This service works alongside traditional methods of accessing services, it does not replace them. By allowing people who want to make appointments and order prescriptions this way, it should become easier for others to get through on the phone to the surgery during busy periods.

If you want to register for GP online services you will need to fill out a form at the surgery and show two forms of ID one of which should have a photo (such as a UK passport or driving licence) and the other should have your address (such as a council tax bill). If you don’t have photo ID or anything with your address on it, it doesn’t mean you will not be able to use online services, our surgery staff may be able to help.

To register for GP online services, drop in and ask us, or to find out more visit the NHS Choices website at www.nhs.uk/GPonlineservices

Helping new communities to get access to health & social care in Hounslow

There are some communities which Public Health Hounslow have identified as increasing in number, however, despite having higher health and social needs – they do not appear to be accessing services. This project by Hounslow Healthwatch is designed to help and support these communities. If you are interested in helping others in your community or others then please contact HealthWarch.

Firstcare Practice, will shortly be holding an event bringing people together and will give people from these new communities to meet others and help and support each other., at the practice. There will also be a dietician, a doctor and a specialist to help you find the best ways to access services. This will be supported by Healthwatch Hounslow. If you would like to attend this event, please contact us firstcare.practice@nhs.net. Due to limited availability, we will limit availability to 50 people. Please register your interest on this wait list and we will inform you when free tickets will be available.

Book your ticket here by clicking here. There are only 50 available on Saturday 29th October @ 1200. 

http://www.eventbrite.com/e/supporting-new-communities-in-hounslow-to-access-health-and-social-care-tickets-28442362873

Are you interested in becoming an Emerging Communities Outreach Volunteer?

This would be a great opportunity for willing volunteers from emerging communities (Afghan, Algerian, Bulgarian, Burmese, Nepalese, Romanian and Tamil) to become more actively and directly involved in health and social care projects through Healthwatch.

The main motive of this opening is to ensure that members of emerging communities have access to information about the healthcare services available to them, and to therefore ensure that no individual is deprived of health and social care services due to a lack of knowledge about services, or difficulties understanding communications made in English.

For more information, please call Hounslow HealthWatch on 020 3603 2438 or email info@healthwatchhounslow.co.uk

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Health demand has strong link with unemployment and berevement

This is a summary of initial findings when looking at risk stratification tool – Electronic Frailty Index (EFI) – and GP appointment activity. The two appear to be related and further analysis may hold to the key to reducing GP work load. Interestingly a lot of activity relates to patients with moderate EFI scores. Life events such as bereavement and unemployment also have a large impact.

Remarkably, more than half with moderate EFIs are aged 50 or less. Matching local services to the needs of this cohort should result in better outcomes for patients, improved use of local services and reduce GP workload.

Click here to read the report summary Risk Score

 

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The future of primary care workforce

This report by the Primary Care Workforce Commission has outlined the challenges and recommendations to meet the changes in the workforce in the next few years. You can download the full report here.

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Work Challeng

Building Great West Road Locality Hounslow.

Here is a summary of the meeting that we had which involved GPs, Practice nurses, managers, district nurses, community matrons, care navigator and mental health. It was a lively afternoon with some challenging and thought provoking issues.

The key take home messages

  1. We have some amazing people in our locality.
  2. We need to get on at least try things for ourselves, rather than waiting for others.
  3. Develop leadership and key areas for development.
  4. Engage staff (clinical and non clinical) and patients.

We have identified some of the key areas and will develop them in the next few weeks.

Here is a summary of what was discussed. This will help us not only to deliver the evening and weekend working but also have the building blocking for more collaborative working. Building GWR Locality