Appointment System

 

Firstcare Practice Appointment System

The aim of the practice is to empower you to manage their own health and provide tools and support to do this. We are committed to collaborate within the practice and with other professional partners in health and social care to both learn and deliver care. openOur practice is open Monday-Sunday 8am-8pm as a result from your feedback. We have a variety of different appointment types and times ranging from 5 -30 minutes with GP’s, Nurses and Healthcare Assistants.

Routine and same day appointments are released at 08:00 Monday-Friday on a first come first served basis. Please call the surgery on 0208 630 1111 or alternatively book online click here for more information on online access.

receptionReception staff will answer your call, please don’t be offended if they ask you what the problem is, they are here to help you get the right service for your needs and ensure you are booked with the correct clinician.

Following last years patient survey we have worked hard in recent months to improve access by making it easier for patients to speak to a doctor.
We have found that many patients who did not necessarily need to come into the practice could have been helped on the phone or on Skype.
Many things can be dealt with over the phone such as Medication queries, Medical certificates, advice, test results etc.
Telephone appointments are available between 08:00-10:00 Monday- Friday.

If you have recently undergone any tests such as bloods, x-ray, ultrasound, MRI, ECG etc the GP will contact you.  You will either receive a telephone call, text message, email or letter informing you of the outcome and actions that need to be taken.

The following clinicians are part of the Firstcare team:

GP’s:
Dr Talac Mahmud
Dr Emad Mahmood
Dr Adarsh Batra
Dr Haseeb Salam (long term locum)
Dr Sonali Mukerjee Bose (Long term locum)
Dr Sohini Kar (Will be starting in August)

Nurse’s:
Fana Abraha (Nurse Practitioner)
Prabesh Thangarajah (Practice Nurse)
Radha Ghimire (Locum Practice Nurse)

Healthcare Assistants:
Maria Da Cunha
Sukhwinder Dhaliwal
Mohamad Karim Haddy

Admin:
We also have 3 managers and 8 reception/administrators

We understand it can sometimes be difficult to get an appointment. Our staff will try their best to accommodate you or inform you about other services that are available.

gp charter
GP’s responsibilities
patient charter
Patient Responsibilities

Telephone and Skype consultations

Telephone and Skype appts

A GP takes up to 80 calls in the morning, these consultations last up to 5 minutes and patients have found it extremely useful. You do not need to make time to come into the surgery, the GP can send prescriptions directly to your pharmacy and send you emails and text messages with relevant information. If the GP thinks you need to come in for an appointment you will be booked in for the same day.

Please don’t be offended if reception staff ask you what the problem is when you call to book an appointment, they are here to help you get the right service for your needs.

General Practice (GP)

GPs deal with a whole range of health problems. They also provide health education, offer advice on smoking and diet, run clinics, give vaccinations and carry out simple surgical operations.

GPs usually work in practices as part of a team that includes nurses, healthcare assistants, practice managers, receptionists and other staff. Practices also work closely with other healthcare professionals, such as health visitors, midwives, mental health services and social care services.

If your GP cannot deal with a problem, then you’ll usually be referred to a hospital for tests, treatment, or to see a consultant with specialist knowledge.

Staff roles edited

GP Practices Consider John Lewis type partnership with local Trust

Pulse Exclusive Nine practices in an English coastal town are considering relinquishing their independent contractor status to join up with the local community trust.

Under the proposals, GPs in Gosport, Hampshire, would form a new organisation with NHS Southern Hampshire Foundation Trust, which would own premises and would pay the GPs a fixed annual salary while removing their personal risk.

The practices have gone as far as submitting financial records to an accountant to see whether it would be viable for the GPs to relinquish their partnerships.

It comes as GPC has strongly backed practices to work together to form ’super practices’ as part of its vision for the future of primary care.

NHS England has also advocated integrated primary and secondary care as part of its Five Year Forward View, and these new proposals are part of the South Hampshire multispecialty community provider (MCP) vanguard, which received funding from NHS England.

Dr Donal Collins, chairman of the Fareham and Gosport Primary Care Alliance and GP lead at the South Hampshire MCP vanguard, said that the structure could be a social enterprise, or a ‘John Lewis-style’ model that would see the employees part-owning the company.

He said that recruitment problems and fears over pending retirements had led practices to consider giving up their independent contractor status, but only as part of a larger organisation.

He added: ’I think if we were just looking at the practices and came up with a salary option that probably isn’t going to change much, but if we all get together and the whole business model changes, then we should be able to make a better, more attractive financial offer than what you are currently receiving.’

Dr Collins said that nine out of 11 practices in Gosport are looking into the model, which could take the form of a ‘John Lewis-style’ structure.

He said: ‘You could have a John Lewis model where all of us, the workers, own it and that is something to be decided by the workers in the area. It is my preference but not necessarily what the majority might want.

Practices have been asked to send their accounts to a medical specialist accountant, with the view to combine these with the NHS Southern Hampshire Foundation Trust, and come back with a firm financial offer to GPs to work in a new ‘risk-free’ model.

NHS Southern Hampshire Foundation Trust, has already taken over premises and staff of one GP practice in the area struggling to keep afloat amid pressures, but Dr Collins said this was a temporary measure to shore up the practice until the MCP model develops.

A spokesman for Fareham and Gosport CCG said: ’The CCG recognises the current sustainability challenges of general practice in all areas of Fareham and Gosport, which are particularly acute in Gosport.

’We have recognised and supported the opportunity of practices working collaboratively and to scale to enhance sustainability and to enable new ways of delivering care for local people that improves their experience, reduces costs and enhances the quality of services.’

GP advice service from Imperial College

GP advice service

Through the Trust’s GP advice service, GPs and practice staff can email or telephone medical specialists from a range of specialties with non-urgent clinical enquiries.

The GP advice service is for general advice and lines are open from 12 to 2pm, Monday to Friday – unless otherwise stated – with most emails answered within 24 hours.  This service is not available at weekends or on bank holidays.

Specific patient referral enquiries
For specific patient referral enquiries  phone the GP hotline on 020 3311 0184 (9am-5pm, Monday to Friday, except bank holidays).

Urgent medical enquiries/referrals
For urgent medical enquiries or referrals phone the urgent medical referral telephone line on 020 3311 8888. More information about this line can be foundhere.

This service is for GPs and practice staff only. If you are a patient with a query please contact our patient advice and liaison service (PALS).

GP advice service contact information

Keep the GP advice service contact details handy by printing our GP advice flyer.

Cardiology
Email: cardiologyadvice.imperial@nhs.net

Elderly medicine
Phone: 020 3311 6228
Email: elderlymedicineadvice.imperial@nhs.net

Gastroenterology
Email: gastroadvice.imperial@nhs.net

Gynaecology
Email: gynaecologyadvice.imperial@nhs.net

Haematology
Email: haematologyadvice.imperial@nhs.net

Hepatology
Phone: 020 3311 6223
Email: hepatologyadvice.imperial@nhs.net

Hepatology oncology (hepatocellular carcinoma)
Email: hepatoncologyadvice.imperial@nhs.net

Maternity helpline
Phone: 020 3312 6135 (10am to 6pm, Monday to Friday)

Microbiology
Phone: 07827 904 038 ( 9am – 5pm, Monday to Friday, except bank holidays)

We ask that this number be used when clinical advice is immediately required. For other technical queries and less urgent clinical advice queries, the pathology call centre and email should be used (details below).

Ophthalmology
Phone: 020 3312 3245 (9am to 9pm, Monday to Friday)
Email: ophthalmologyadvice.imperial@nhs.net

Paediatrics
Phone: 020 3311 6224
Email: paediatricadvice.imperial@nhs.net

Pathology call centre
Phone: 020 3313 5353 (9am-5pm, Monday to Friday)
Email: pathologyqueries@imperial.nhs.uk

Radiology
Email: radiologyadvice.imperial@nhs.net

Respiratory
Email: respiratoryadvice.imperial@nhs.net

Stroke and neurosciences
Phone: 020 3311 6232
Email: strokeandneurosciences.imperial@nhs.net

Trauma and orthopaedics
Email: ICHC-tr.orthopaedicsadvice@nhs.net

Urology
Email: ICHC-tr.urologyadvice@nhs.net

Vascular
Phone: 020 3311 6226
Email: vascularadvice.imperial@nhs.net