1.1           Hiyos Practice (the trading name of Firstcare Practice) is a general practice partnership in England, with its registered address at Firstcare Practice, The Blenheim Centre, Hounslow, England, TW3 1NL (“Hiyos Practice“, “the Practice”, “we“, “our” or “us“).

1.2           Hiyos Practice is committed to protecting and respecting your privacy. This privacy policy (the “Policy“) sets out how we collect, store, process, transfer, share and use data that identifies or is associated with you (“personal information“).

1.3           This Policy covers the services which are provided by Hiyos Practice (such as the booking of appointments, obtaining test results, etc, as further detailed in this Policy) (the “Practice Services“).

1.4           We operate a website, available at https://hiyos.org/, that allows you to access and stream webinars, access information only regarding the Practice and other health-related content (our “Website”). This Policy does not apply to our Website and any other services we may provide via our Website, including providing you with access to our webinars and pre-recorded videos (the “Service”). Please see our Website Privacy Policy for information about how we collect, store, process, transfer, share and use your personal data in relation to the Service.

1.5           Please ensure that you have read this Policy and understand how we collect, store, use and disclose your personal information, before accessing or using the Practice Services. If you have any questions about this Policy or how we use your personal information, please contact us using the details at the end of this Policy.


2.1           Hiyos Practice is the controller of the personal information we hold about you in connection with your use of the Service. This means that we determine and are responsible for how that personal information is used.

2.2           The Practice uses a secure electronic health record platform (“TPP clinical system“), accessible through our Website, which allows patients to view their electronic medical record as well as providing other features such as appointment management or ordering repeat prescriptions. The Practice may share some personal information about you through the TPP clinical system in order to provide you with the Practice Services. Further details about how the TPP clinical system will use this personal information can be found in the TPP clinical system privacy notice located here


3.1           Health care professionals who provide you with care are required by law to maintain records about your health and any treatment or care you have received within any NHS organisation. These records help to provide you with the best possible healthcare and help us to protect your safety.

3.2           We collect and hold data for providing healthcare services to our patients and running our organisation which includes monitoring the quality of care that we provide. In carrying out this role we may collect information about you which helps us respond to your queries or secure specialist services. We may keep your information in written form and/or in digital form.

3.3           The records may include basic details about you, such as your name and address. They may also contain more sensitive information about your health and also information such as outcomes of needs assessments.


4.1           The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. from Hospitals, GP Surgeries, A&E, etc.). These records help to provide you with the best possible healthcare.

4.2           Records which this GP Practice may hold about you include the following:

(a)            Details about you, such as your address and next of kin;

(b)            Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc;

(c)            Notes and reports about your health;

(d)            Details about your treatment and care;

(e)            Results of investigations, such as laboratory tests, x-rays, etc.; and

(f)             Relevant information from other health professionals, relatives or your carers.


5.1           Everyone working for our organisation is subject to the Common Law Duty of Confidence. Information provided in confidence will only be used for the purposes advised with consent given by the patient, unless there are other circumstances covered by the law. The NHS Digital Code of Practice on Confidential Information applies to all NHS staff and they are required to protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. All our staff are expected to make sure information is kept confidential and receive regular training on how to do this.

5.2           The health records we use may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Your records are backed up securely in line with NHS standard procedures. We ensure that the information we hold is kept in secure locations, is protected by appropriate security and access is restricted to authorised personnel.

5.3           We also make sure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

5.4           We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

(a)            Data Protection Act 2018;

(b)            General Data Protection Regulation;

(c)            Human Rights Act;

(d)            Common Law Duty of Confidentiality;

(e)            NHS Codes of Confidentiality and Information Security;

(f)             Health and Social Care Act 2015; and

(g)            all applicable legislation.

5.5           We maintain our duty of confidentiality to you at all times. We will only ever use or pass on information about you if we reasonably believe that others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (such as a risk of serious harm to yourself or others) or where the law requires information to be passed on.


6.1           Improvements in information technology are also making it possible for us to share data with other healthcare organisations for providing you, your family and your community with better care. For example, it is possible for healthcare professionals in other services to access your record with your permission when the practice is closed. This is explained further in the Local Information Sharing section below.

6.2           Under the powers of the Health and Social Care Act 2015, NHS Digital can request personal confidential data from GP Practices without seeking patient consent for a number of specific purposes, which are set out in law. These purposes are explained below.

6.3           You may choose to opt-out to personal data being shared for these purposes. When we are about to participate in a new data-sharing project we aim to display prominent notices in the Practice and on our Website four weeks before the scheme is due to start.

6.4           Instructions will be provided to explain what you have to do to ‘opt-out’ of the new scheme. Please be aware that it may not be possible to opt out of one scheme and not others, so you may have to opt out of all the schemes if you do not wish your data to be shared.

6.5           You can object to your personal information being shared with other healthcare providers which will not affect your entitlement to care, but you should be aware that this may, in some instances, affect your care as important information about your health might not be available to healthcare staff in other organisations. If this limits the treatment that you can receive then the practice staff will explain this to you at the time you object.

6.6           To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS.

Passive information collection and use

6.7           As you navigate through our Website, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, internet tags and navigational data collection.

6.8           Please read our Cookie Policy and review the Cookie Settings for detailed information about cookies and other tracking technologies used on our Website. 


This Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or web property (including, without limitation, any App) that is available through our Website or to which our Website contains a link. The availability of, or inclusion of a link to, any such site or property on our Website does not imply endorsement of it by us or by our affiliates.

8.              SECURITY

8.1           We use reasonable organisational, technical and administrative measure to protect personal information under our control and in accordance with this Policy.

8.2           Unfortunately, secure transmission of information via the internet cannot be guaranteed due to security threats outside our control and you acknowledge that transmission over the internet is at your own risk.

8.3           If you have reason to believe that your interaction with us is no longer secure, please immediately notify us of the problem by contacting us in accordance with the ‘Contact Us’ section.


9.1           Personal information other than medical data may be processed or stored via destinations outside the UK and/or European Economic Area, For example, we work with third parties to use their software platforms to send communication emails to our users. In the event of such a transfer, we ensure that:

(a)            the personal information is transferred to countries recognised by the European Commission or the UK Secretary of State (as applicable) as offering an equivalent level of protection; or

(b)            the transfer is made pursuant to appropriate safeguards, such as standard data protection clauses adopted by the European Commission or UK’s Information Commissioner’s Office (as applicable). 

9.2           We will take appropriate steps to ensure that your personal information is treated securely and in accordance with applicable law and this privacy policy regardless of where it is processed.

9.3           If you wish to enquire further about these safeguards used, please contact us using the details set out at the end of this Policy.

10.           DATA RETENTION

We retain your personal information for the period necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or allowed by law or to otherwise fulfil a legal obligation.


We wish to make sure that your child has the opportunity to have immunisations and health checks when they are due. We share information about childhood immunisations, the 6-8-week new baby check and breast-feeding status with NHS HRCH health visitors and school nurses, and with North West London Child Health Information Service (CHIS), who provide the Child Health Information Service on behalf of NHS England.

12.           CLINICAL AUDIT

Information may be used by the Clinical Commissioning Group for clinical audit to monitor the quality of the service provided to patients with long terms conditions. Some of this information may be held centrally and used for statistical purposes (e.g. the National Diabetes Audit). When this happens, strict measures are taken to ensure that individual patients cannot be identified from the data.


13.1         Sometimes anonymised data may be used for research purposes – but we will normally ask your permission before releasing any information for this purpose which could be used to identify you.

13.2         In some instances, the Confidentially Advisory Group, part of the Health Research Authority may allow for identifiable information to be shared with researchers without consent of individuals. You may however opt-out of this, details of which can be found below under the ‘National Data Opt-Out’.


Information that does not identify individual patients is used to enable focussed discussions to take place at practice-led local diabetes and long term condition management review meetings between health care professionals. This enables the professionals to improve the management and support of these patients.


An ‘Individual Funding Request’ is a request made on your behalf, with your consent, by a clinician, for funding of specialised healthcare which falls outside the range of services and treatments that CCG has agreed to commission for the local population. An Individual Funding Request is taken under consideration when a case can be set out by a patient’s clinician that there are exceptional clinical circumstances which make the patient’s case different from other patients with the same condition who are at the same stage of their disease, or when the request is for a treatment that is regarded as new or experimental and where there are no other similar patients who would benefit from this treatment. A detailed response, including the criteria considered in arriving at the decision, will be provided to the patient’s clinician.


Invoice validation is an important process. It involves using your NHS number to check which Clinical Commissioning Group is responsible for paying for your treatment. Section 251 of the NHS Act 2006 provides a statutory legal basis to process data for invoice validation purposes. We can also use your NHS number to check whether your care has been funded through specialist commissioning, which NHS England will pay for. The process makes sure that the organisations providing your care are paid correctly.


17.1         NHS England has a legal duty to keep a list of all patients registered with GP Practices in England. This list is held in the National Health Application and Infrastructure Services (NHAIS) systems. These systems also hold data about patients registered with GPs in Wales and the Isle of Man. NHS Digital, and other service agencies around the country manage these systems on behalf of NHS England.

17.2         The data are used to provide Primary Care Support Services. NHS England has a contract with Capita Business Services Ltd, operating as Primary Care Support England (PCSE), to provide these services which include:

(a)            Moving paper patient records between practices and into storage when patients leave or move practices

(b)            Storing paper records of unregistered and deceased patients

(c)            Sending letters to patient to inform them of their NHS number when one is first allocated

(d)            Providing the cervical cytology call and recall administrative service on behalf of Public Health England

(e)            delivering prior notification lists of patients eligible for screening to GPs

(f)             processing new patient registrations and de-registrations at GP practices to maintain accurate lists of numbers of patients at GP Practices

(g)            Making payments to NHS Ophthalmic practitioners for NHS services provided

(h)            Making payments to GP practices based on lists of registered patients, and specific payments for childhood vaccinations and immunisations

(i)              Writing to patients on behalf of Primary Care commissioners with regards to provision of primary care services or assignment to a GP Practice list.

(j)              Writing to patients when they have been removed from their GP Practice list

(k)            Conducting audits and reconciliations of GP Practice lists to ensure list sizes are accurate.

17.3         The data from the NHAIS list is used to update the Personal Demographics Service (PDS). This provides information for hospitals, Public Health England Cancer Screening Programmes, Child Health systems and other health providers making sure that they know their patients’ current GP Practice and can access other essential information such as the Summary Care Record.

17.4         NHS England Regional Local Teams (RLTs) and Clinical Commissioning Groups (CCGs) (where delegated) may also undertake necessary processing of a limited subset of these data (e.g. patient name, address, postcode and NHS number) for example when managing practice closures and list dispersals (the process used to allocate patients to neighbouring GP Practices). This processing is necessary to inform patients of their reregistration options and ‘Choice’ as required under the NHS Constitution.

17.5         Sources of the data: The data are transferred automatically from GP practice systems in to the NHAIS systems. The data is also updated by Primary Care Support England after notifications from data subjects themselves.

17.6         The categories of personal data held on the systems are:

(a)            Name – including any previous names, unless name changes are the result of adoption, gender reassignment or witness protection schemes;

(b)            Current and historic addresses and whether the address is a registered nursing home;

(c)            Dates of Birth;

(d)            Gender;

(e)            Place of Birth;

(f)             NHS number;

(g)            Cervical Screening history;

(h)            Special allocation scheme status;

(i)              Current and Previous GP practice details; and

(j)              GPs Banking details.

17.7         Categories of recipients: Statistical information (numbers) produced from NHAIS systems is shared with other organisations to enable them to fulfil their statutory obligations, for example the Office of National Statistics, Public Health England and local authorities for their public health purposes. Personal data may also be shared with the approval of NHS England’s Caldicott Guardian when he is assured that confidentiality is respected, for example when hospitals need to update their records for direct care purposes or to support specific research projects with ethical and or Health Research Authority approval.

17.8         Legal basis for processing: For GDPR purposes NHS England’s basis for lawful processing is Article 6(1)(e) – ‘…exercise of official authority…’. For special categories (health) data the basis is Article 9(2)(h) – ‘…health or social care…’

17.9         For more details relating to patient information available to NHSE see their privacy notice: https://www.england.nhs.uk/improvement-hub/privacy-policy/


18.1         Your GP electronic patient record is held securely and confidentially on an electronic system managed by your registered GP practice. In order to provide you with health and social care services your GP practice works in close collaboration with neighbouring practices as part of a Primacy Care Network (PCN).  In Hounslow there are five Primary Care Networks: Brentworth, Chiswick, Feltham and Bedfont, Great West Road, and Hounslow Health.  Our practice is part of Great West Road PCN. The organisational boundary within which professionally trained staff can access your health record without consent has extended from your GP practice to this Primary Care Network and staff employed on its behalf. Staff are trained to understand their legal and professional responsibilities of confidence to their patients and will only access your records when they are required to do so to support you care. They will identify themselves and their role using a smart card and access to your PCN record is recorded, monitored, and audited.

18.2         If you require attention from a local health or care professional outside of your usual PCN services, such as in an Evening and Weekend GP HUB services, Emergency Department, Minor Injury Unit or Out Of Hours service, the professionals treating you are better able to give you safe and effective care if some of the information from your GP record is available to them. If those services use a TPP clinical system your full SystmOne medical record will only be shared with your express consent.

18.3         Where available, this information can be shared electronically with other local healthcare providers via a secure system designed for this purpose. Depending on the service you are using and your health needs, this may involve the healthcare professional accessing a secure system that enables them to view either parts of your GP electronic patient record (e.g. your Summary Care Record) or a secure system that enables them to view your full GP electronic patient record (e.g. TPP SystmOne medical records).

18.4         In all cases, your information is only accessed and used by authorised staff who are involved in providing or supporting your direct care. Aside from your registered health care provider, your permission will be asked before the information is accessed, other than in exceptional circumstances (e.g. emergencies) if the healthcare professional is unable to ask you and this is deemed to be in your best interests (which will then be logged).


19.1         As our Practice uses the TPP SystmOne software, you can choose whether other health and care providers can access your information to help provide you with care. We have drawn up an “allowed list” of local organisations with whom we can share your data (when you register for their services and give them verbal permission to provide your care through a TPP clinical system). See the link below under the “Who are our partner organisations?” paragraph below.

19.2         If your GP uses SystmOne clinical software, organisations outside of this allowed group who use the same software will require formal documented permission to see your records. Your GP system will send you an SMS or email which you can give to the organisation asking for access which will formally validate your consent.

19.3         It is possible for you to set your own specific permissions (as distinct from the allowed list we have provided).


The use of data by the Cabinet Office for data matching is carried out with statutory authority under Part 6 of the Local Audit and Accountability Act 2014. It does not require the consent of the individuals concerned under the Data Protection Act 2018. Data matching by the Cabinet Office is subject to a Code of Practice. For further information see: www.gov.uk/code-of-data-matching-practice-for-National-fraud-initiative


National Registries (such as the Learning Disabilities Register) have statutory permission under Section 251 of the NHS Act 2006, to collect and hold service user identifiable information without the need to seek informed consent from each individual service user.


22.1         ‘Risk stratification for case finding’ is a process for identifying and managing patients who have or maybe at-risk of health conditions (such as diabetes) or who are most likely to need healthcare services (such as people with frailty). Risk stratification tools used in the NHS help determine a person’s risk of suffering a particular condition and enable us to focus on preventing ill health before it develops.

22.2         Information about you is collected from a number of sources including NHS Trusts, GP Federations and your GP Practice. A risk score is then arrived at through an analysis of your de-identified information. This can help us identify and offer you additional services to improve your health.

22.3         Risk-stratification data may also be used to improve local services and commission new services, where there is an identified need. In this area, risk stratification may be commissioned by the NWL Clinical Commissioning Groups. Section 251 of the NHS Act 2006 provides a statutory legal basis to process data for risk stratification purposes. Further information about risk stratification is available from: www.england.nhs.uk/risk-stratification

22.4         If you do not wish information about you to be included in any risk stratification programmes, please let us know. We can add a code to your records that will stop your information from being used for this purpose. Please be aware that this may limit the ability of healthcare professionals to identify if you have or are at risk of developing certain serious health conditions.

23.           SAFEGUARDING

To ensure that adult and children’s safeguarding matters are managed appropriately, access to identifiable information will be shared in some limited circumstances where it’s legally required for the safety of the individuals concerned.


24.1         The NHS in England uses a national electronic record called the Summary Care Record (SCR) to support patient care. It contains key information from your GP record. Your SCR provides authorised healthcare staff with faster, secure access to essential information about you in an emergency or when you need unplanned care, where such information would otherwise be unavailable.

24.2         Summary Care Records are there to improve the safety and quality of your care. SCR core information comprises your allergies, adverse reactions and medications. An SCR with additional information can also include reason for medication, vaccinations, significant diagnoses / problems, significant procedures, anticipatory care information and end of life care information. Additional information can only be added to your SCR with your agreement.

24.3         Please be aware that if you choose to opt-out of SCR, NHS healthcare staff caring for you outside of this surgery may not be aware of your current medications, allergies you suffer from and any bad reactions to medicines you have had, in order to treat you safely in an emergency. Your records will stay as they are now with information being shared by letter, email, fax or phone. If you wish to opt- out of having an SCR, please return a completed opt-out form to the practice.


NWL Clinical Commissioning Groups use pharmacist and prescribing advice services to support local GP practices with prescribing queries, which may require identifiable information to be shared. These pharmacists work with your usual GP to provide advice on medicines and prescribing queries, and review prescribing of medicines to ensure that it is appropriate for your needs, safe and cost- effective. Where specialist prescribing support is required, the CCG medicines management team may provide relating to obtaining medications on behalf of your GP Practice to support your care.


CCGs support GP practices by auditing anonymised data to monitor locally commissioned services, measure prevalence and support data quality. The data does not include identifiable information and is used to support patient care and ensure providers are correctly paid for the services they provide.

27.           SUSPECTED CANCER

27.1         Data may be analysed in cases of suspected cancer by The Royal Marsden NHS TrustThe Royal Brompton Hospital, Imperial College Healthcare NHS Trust , Chelsea and Westminster Hospital NHS Foundation Trust, London North West Healthcare NHS TrustThe Hillingdon Hospitals NHS Foundation Trust and University College London Hospitals NHS Foundation Trust to facilitate the prevention, early diagnosis and management of illness. Measures are taken to ensure the data for analysis does not identify individual patients


During the COVID pandemic we have signed an agreement with our Local Authorities to allow trained Public Health personnel access to a limited amount of patient information. This has been restricted to the contact details of North West London patients over 50 years old, who do not live in the Grenfell area, who are eligible for but have not received COVID vaccination. The purpose is to provide those patients with direct care and to save lives by increasing the update of COVID vaccination. The legal basis for sharing is the short term COPI legislation (introduced by the secretary of state for health for just this purpose) and when the COPI legislation expires the data will be deleted. We have taken measures to ensure this data is safely transmitted and managed securely and that PH personnel are trained to understand their professional responsibilities of confidence.

29.           DATA RETENTION

We manage patient records in line with the Records Management NHS Code of Practice for Health and Social Care which sets the required standards of practice in the management of records for those who work within or under contract to NHS organisations in England, based on current legal requirements and professional best practice.


30.1         We may also have to share your information, subject to strict agreements on how it will be used, with the following types of organisations:

(a)            NHS Trusts;

(b)            Specialist Trusts;

(c)            GP Federations;

(d)            Independent Contractors such as dentists, opticians, pharmacists;

(e)            Private Sector Providers;

(f)             Voluntary Sector Providers;

(g)            Ambulance Trusts;

(h)            Clinical Commissioning Groups;

(i)              Social Care Services;

(j)              Local Authorities;

(k)            Education Services;

(l)              fire and Rescue Services;

(m)           Police; and

(n)            Other ‘data processors’.

30.2         Specific details of the organisations with whom we share your data can be seen here: www.healthiernorthwestlondon.nhs.uk/healthinformation.

30.3         We will not share your full information outside of health partner organisations without your consent unless there are exceptional circumstances such as when the health or safety of others is at risk, where the law requires it or to carry out a statutory function. No information will ever be shared where we do not have a lawful basis to do so.

30.4         Within the health partner organisations providing your care (NHS and Specialist Trusts) and in relation to the above-mentioned themes – Risk Stratification, Invoice Validation, Supporting Medicines Management, Summary Care Record – your information will be shared unless you choose to opt-out (see below).

30.5         This means you will need to express an explicit wish to not have your information shared with the other organisations; otherwise it will be automatically shared. We are required by law to report certain information to the appropriate authorities. This is only provided after formal permission has been given by a qualified health professional. There are occasions when we must pass on information, such as notification of new births, where we encounter infectious diseases which may endanger the safety of others, such as meningitis or measles (but not HIV/AIDS), and where a formal court order has been issued. Our guiding principle is that we are holding your records in strictest confidence.


31.1         If you are happy for your data to be extracted and used for the purposes described in this Policy, then you do not need to do anything. If you do not want your information to be used for any purpose beyond providing your care you can choose to opt-out. If you wish to do so, please let us know so we can code your record appropriately. We will respect your decision if you do not wish your information to be used for any purpose other than your care but in some circumstances we may still be legally required to disclose your data.

31.2         There are two main types of opt-out.

(a)            Type 1 Opt-Out. If you do not want information that identifies you to be shared outside the practice, for purposes beyond your direct care, you can register a ‘Type 1 Opt-Out’. This prevents your personal confidential information from being used other than in particular circumstances required by law, such as a public health emergency like an outbreak of a pandemic disease. Please talk to a member of staff at your Practice to initiate the type 1 opt-out.

(b)            National Data Opt-Out. NHS Digital have created a new opt-out system named the National Data Opt-Out which allows individuals to opt-out of their information being used for planning and research purposes. From 25 May 2018, NHS Digital has had to apply this opt-out for all their data flows, and from 2020 all health and care organisations will have to ensure the opt-out is respected. Individuals who previously opted out with a ‘Type 2’ objection will not have to do anything as you will be automatically be opted out.

If you wish to apply the National Opt-Out, please go to NHS Digitals website here www.nhs.uk/your-nhs-data-matters.


32.1         Under the Data Protection Act 2018 everybody has the right to see, or have a copy, of data we hold that can identify you, with some exceptions. You do not need to give a reason to see your data. If you want to access your data, you must make the request in writing or speak to a member of the Practice staff. Under special circumstances, some information may be withheld.

32.2         If you wish to have a copy of the information we hold about you, please contact our reception team.

32.3         Our practice is compliant with the National Data Opt-Out.

33.           CHANGE OF DETAILS

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details are incorrect in order for this to be amended. Please inform us of any changes so our records for you are accurate and up to date.


If you provide us with your mobile phone number, we may use this to send you reminders about your appointments or other health screening information. Please let us know if you do not wish to receive reminders on your mobile.

35.           NOTIFICATION

35.1         The Digital Economy 2017 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal data.

35.2         We are registered as a data controller and our registration can be viewed online in the public register at: www.ico.org.uk/register_of_data_controllers

35.3         Any changes to this notice will be published on our Website and in a prominent area at the Practice.

36.           COMPLAINTS

36.1         If you have concerns or are unhappy about any of our services, please contact us at manager.HIYOS@nhs.net

36.2         For independent advice about data protection, privacy and data-sharing issues, you can contact:

The Information Commissioner
Wycliffe House
Water Lane
Wilmslow Cheshire SK9 5AF

Phone: 0303 123 1113

Website: www.ico.org.uk 


Data Controller contact details

 ICO Registration: Z9054102

Data Protection Officer contact details: Dr Talac Mahmud

Purpose of the processing for the provision of your healthcare:

  • To give direct health or social care to individual patients.
  • For example, when a patient agrees to a referral for direct care, such as to a hospital, relevant information about the patient will be shared with the other healthcare staff to enable them to give appropriate advice, investigations, treatments and/or care.
  • To check and review the quality of care. (This is called audit and clinical governance).


The NHS Care Record Guarantee for England sets out the rules that govern how patient information is used in the NHS, what control the patient can have over this, the rights individuals have to request copies of their data and how data is protected under the Data Protection Act 2018. Further information can be found at www.systems.digital.nhs.uk/nhscrg


The NHS Constitution establishes the principles and values of the NHS in England. It sets out the rights patients, the public and staff are entitled to. These rights cover how patients access health services, the quality of care you’ll receive, the treatments and programmes available to you, confidentiality, information and your right to complain if things go wrong. Further information can be found at www.gov.uk/the-nhs-constitution-for-england

40.           NHS DIGITAL

NHS Digital collects health information from the records health and social care providers keep about the care and treatment they give, to promote health or support improvements in the delivery of care services in England. Further information can be found at http://content.digital.nhs.uk/article/4963/What-we-collect


We use LumiraDx Care Solutions UK Ltd who manufacture INRstar which is the software used to support the monitoring of patients who are take Warfarin. They act as data processors on behalf of our practice for the anticoagulation data recorded on those patients. INRstar are moving these patient records to cloud based services on 25th – 27th June 2021. The data residency will remain in England in a UK Government approved data centre. Further details on their privacy policy and data protection impact assessment can be found at www.lumiradxcaresolutions.com/legal


We keep our Policy under regular review. This notice was last updated on 21 October 2022.

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