An outline of the services we provide as a practice. Information on how to book appointments, get your medication and much more.
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Appointments
Remember to login with your NHS App. You can easily book or manage your GP appointment online. GP appointment Highlights…
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Medication
Prescriptions / medication can we requested online here. Medication highlights We have a team of experts to support you with…
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Tests and results
Request, book and see your test results. All online, using the links below Highlights test results Please note that tests…
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Medical reports and certificates
Access to your medical reports online is fast and free by logging into your records. You can share that information…
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Referrals
Access your NHS referrals and track them online. You can also make self referrals Highlights – self referrals In order…
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Registering with a GP
Highlights It is easy to register with a GP. You can do it online. If you want help you can…
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Practice leaflet
Surgery opening times
Monday to Friday: 8:00 -18:30
Saturday: 8:00 – 16:00
Sunday: 8:00 – 12:00
Out of hours
If you require medical assistance when we are closed you can call 111.
What is a GP?
A GP, also known as a general practitioner, is kind of a generalist doctor. Think of them as the gateway to other specialist services. They will be the first to see you, the ones to organise tests, to look after you if you have long term conditions, issuing prescriptions. In particular, GPs work with a community of different people to help you in the best way possible, these people include clinical pharmacists, healthcare assistants, nurses and non-clinical admin, a management team and much more.
Named GP
Dr Tal Mahmud is the named GP of Hiyos practice, however there are many clinicians will take part in your care including other GPs, physician assistants, nurses, nurse practitioners, and GP trainees.
Primary Care Network
Our practice works with a network of other local GP practices to deliver services. Sometimes our patients may need to go to neighbouring practices, or patients from other practices may come to ours. We belong to the the Great West Road PCN, a website will be available shortly.
Disabled access
Premises are wheelchair accessible & purpose built for disabled patients – we’ve a lowered reception desk, computer access point & disabled toilet. We’ve a hearing loop for those with hearing impairment, & braille signage. Please speak to staff if you need further help.
Discrimination
The practice ensures that it treats all patients & visitors equally, with dignity & respect. Furthermore, will not tolerate any discrimination against anyone for reason of age, gender, marital status, race, ethnicity, disability, medical condition, social class, appearance, sexual orientation, religion or belief.
Feedback
Above all, we aim to provide the best service we can, and we welcome feedback! If you wish to comment on any aspect of our service, please let our practice manager know manager.HIYOS@nhs.net
Home visits
Home visits are organised on a case by case basis, please call us between 8-10 on option 1 Monday to Friday to arrange these.
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INTERPRETATION SERVICES
We can arrange interpretation services for patients who don’t speak English. Fortunately, we can arrange interpretation services at the same time you have a telephone appointment. However, if you have a face to face appointment we need 48 hours notice.
Patient rights and responsibilities
Patients are entitled to receive respectful and courteous treatment, while medical staff anticipate the same in return. Your personal info will be held in confidence by staff. Whenever feasible, we will strive to schedule appointments with your preferred clinician. Please attend appointment times promptly/inform us if you can’t attend 24 hours in advance.
Personal contact details
Please tell us your mobile number & email to improve communication from the practice. If you change email, name, address, or phone number please tell us. Specifically, name changes must be backed by supporting docs.
Personal health info
Patients have the right to expect that the practice will hold their personal info in confidence. Sometimes the practice puts together statistics to support audit & research; it will keep patient info anonymous whenever possible. Of course, you’ll be free to decline to participate in research studies if you wish, and there will be no impact on your medical care.
Lateness
It is important you arrive on time as appointments slots are 10-minutes. If a patient arrives late for their appointment they will be marked as DNA (Did not Attend) by the clinician. You may be able to have your appointment seen to if you are between 5 and 10 minutes late, but this is at the clinician’s discretion and may involve a wait. Learn more…
Primary healthcare team
The clinical and admin staff work together as a team, so we can coordinate high standards of care. Every team member certainly plays an important and valuable role in allowing the practice to run efficiently. Many tasks that doctors used to do can now done by the nurse practitioner, practice nurse, healthcare assistant or physician assistant, all of whom have a wealth of medical expertise. In short, this allows more time for the GP to concentrate on more difficult cases. In addition, the doctor may arrange for you to have follow up appointments with other members of the team.
PPG
We have a patient participation group (PPG) in which patients share their thoughts and feelings about how the practice functions, and what we can do to improve. Please email us at manager.HIYOS@nhs.net to let us know if you’re interested in joining it.
Urgent care
Our local urgent care centre and a&e is West Middlesex Hospital Twickenham Road, Isleworth TW7 6AF, if there is an emergency then this is where you should be, if you find yourself unable to go to a&e for whatever reason then you can give a call to 111 or 999 dependent on the urgency of the situation.
Zero tolerance
Engaging in unreasonable, offensive, or threatening behaviour, including attacks on staff or the general public, as well as causing damage to the premises, will lead to the removal of patients from our practice roster. Furthermore, we reserve the right to involve the police in such cases.
CCTV
CCTV is in operation within our Practice. It has been installed for the specific purpose of detecting and preventing crime for both staff and patients. Signs are displayed advising patients and staff that surveillance equipment has been installed and is in 24hr use. Images are not retained for longer than is strictly necessary.
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