For around 20 years we asked patients to call between 08:00–10:00. We know that short window was stressful, so we’ve listened to your feedback and changed the system. Now, you don’t need to call at all and you get help any time we’re open. We’re using a GP triage system.
Use our online contact form any time between 08:00–18:30, Monday–Friday, for appointments, prescriptions, test results, referrals and reports.
The best way to contact us.
TIP: You don’t need to log in using the blue buttons at the top of the page. Just complete the form and your details and we match to your records in the back end.
How it works
Key Benefits
- No more rushing to call between 08:00–10:00 — contact us any time during the working day.
- Quicker, more appropriate care: clinicians see your problem details up front.
- More choice: request same‑day care, a follow‑up or a specific GP.
- Less time on hold and clearer next steps (advice, remote consult, booking link or face‑to‑face).
How it works
- Complete the contact form with details of your problem, medications and preferred contact method.
- A GP reviews every submission and will reply with clinical advice, a booking link so you can choose a convenient slot, or an arranged face‑to‑face visit if needed.
- We aim to respond within 24 hours; if more time is needed we’ll tell you when to expect a reply. Please make sure your contact details are up to date.
Examples
- Minor new symptoms: submit the triage form and a GP may give advice or invite you to a same‑day remote consultation.
- Ongoing care: request a routine follow‑up and the GP can send a booking link for you to choose a time.
- Medication requests or test results: submit details and the GP will confirm whether a prescription can be issued or whether a review appointment is needed.
Frequently asked questions
What if I can’t use the form?
Our Care Navigators can complete the form with you over the phone, provide language or accessibility support, or arrange an alternative—just call and ask for help.
What if I’ve got urgent or emergency symptoms?
If you have life‑threatening symptoms (severe chest pain, difficulty breathing, heavy bleeding, collapse) call 999 or go to A&E immediately. If you’re unsure, include red‑flag symptoms in the form or call us for immediate advice.
Privacy and safety
Your information is handled securely in line with NHS data‑governance, Caldicott and GDPR standards. Only clinicians involved in your care will see your submission.
Feedback & support
We’re refining total triage and welcome your feedback. For help completing the form or to discuss the new system, call reception and let us know.
You must be logged in to post a comment.