So what can I do online?
Remember to login with your NHS App
Accessing services online
This is the 21st century after all! Everything is done online, so what about medical care? Well, we love talking to you. We enjoy seeing you face to face. Still, there are certain times you won’t want to talk to or see us! You need to access medical information and advice in the palm of your hand. At HIYOS, there are lots of things you can do online when it comes to your health. It’s pretty easy.
What
- Request repeat prescriptions
- Look at your test results
- Contact your GP/admin team
- Get medical advice
- Request fit note
How
Send us a message using the link above.
Accessing your account.
It is best to log into both, using your NHS App
How do I get online?
1 Register for online services.
Ready to make things super easy? To get yourself set up with our handy online stuff, just pop by the practice or give us a ring anytime from 8 AM to 6:30 PM, Monday to Friday. Press option 5, and we’ll guide you through a few checks.
Once we’ve got all that sorted, we’ll send you a special username and password. It’s like your secret code to access all the online things. We can even help you set up an account for a kids or someone you’re taking care of โ no problemo!
So, whenever you’re ready to dive into the online world with us, we’re here to make it super simple. Let’s do this! ๐๐ป

2 Activate your account.
๐ Let’s get you started on this journey. First things first, check your phone or email โ there might be something telling you to activate your account.
Once you’ve done that, it’s time to dive in! Log into your account and let the fun begin. It’s like opening a treasure chest of possibilities! ๐๐ป
3 Log on
Log in, using your username and password. If, by any chance, you forget your password, no big deal! Just click on “Forgotten Password,” and you can change it to something new. Remember, it’s like creating your own superpower โ keep it safe and don’t share it with anyone. Let’s make sure your password stays as secure! ๐๐ป

4 Go to the online medication section.
Time to make ordering your medicine as easy as pie! See those bright yellow spots in the picture below? Yep, that’s where the magic happens โ go there to order your meds.
Here’s the thing: You can only order the NHS prescription stuff that’s on your repeat list. If everything’s going smoothly with your current meds, we usually have enough for 2 months with 6 repeats โ that’s like a year’s worth of health helpers! ๐โจ
But hey, if you don’t spot your NHS prescription on the order list, it might mean it’s time for a quick check-in. Let’s make sure everything’s sailing smoothly for you! ๐๐

5 Text message confirmation.
๐ Just wanted to let you in on a little secret โ we’ll shoot you a friendly text message high-five when your NHS prescription is on its way to your chosen pharmacy. It’s a message from us to say your meds are all set! ๐ฑ๐
6 If you get stuck…
๐ If you ever hit a snag, don’t worry โ we’re here to lend a helping hand!
If it’s something about your health (like, a clinical thing), just buzz us between 8 AM and 10 AM from Monday to Friday. Pick the option for NHS prescriptions, and our awesome clinical pharmacists and GPs will swoop in to assist.
Now, if it’s more of an admin puzzle, no stress! Choose option 5 and give us a call whenever we’re open. We’re here for you anytime you need a little support. ๐โจ
SystmOnline
You can request medication through your SystmOnline account – find out how below!
SystmConnect
SystmConnect is a triage and online consultation platform that enables effective communication between clinician and patient. You can find a link to it in the footer of this website, or here.



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