You can access NHS services online using the links below.
Useful contacts
| REFERRALS | CONTACT & LINKS |
|---|---|
| West Middlesex Appointments line | Outpatients contact details – or call 0203 315 6666 |
| See current hospital wait times. | For West Middlesex click here |
| Xray – Walk in service in West Middlesex | Radiology, Monday to Friday 0800-1600. You can call 0208 321 5872 |
| Ultrasound at West Middlesex, if you meet referral criteria. | Radiology will contact you if you meet You can call 0208 321 5872 |
| Children’s Blood Tests | Book using this link You can buy EMLA Cream from the pharmacy. We do not issue a prescription. |
| Fertility Referrals | Referral need to meet criteria in the NHS. More here. |
| Semen Analysis | You will need to book an appointment Please take your referral letter. Email imperial.andrology.queries@nhs.net Phone: 0203 3134680 |
| SELF REFERRALS | CONTACT & LINKS |
|---|---|
| Congratulations on getting pregnant! | Watch this video and complete this self referral form. |
| Family Planning Clinic | Heart of Hounslow. 92 Bath Road, TW3 3EL. 0208 630 1424 |
| Sexual Health Clinic | Heart of Hounslow. 92 Bath Road, TW3 3EL. 0208 630 1424 |
| Termination of Pregnancy | Book using this link or call 020 3350 4300 |
| Talking Therapies, counselling | You can refer yourself using this link. |
| Mental Health Crisis | Urgent help available here or call 0800 328 4444 |
| Physiotherapy – Musculoskeletal Service | More information here or you can self refer or call 0300 555 0107 |
| Advice on diet, exercise and smoking | Self refer to Healthy Hounslow using this link. |
| Painful or painful red eye? | Evolutio call 0800 112 0070 between 0830-1700 |
| Diabetic Retinal Screening | You should be contacted annually. You can call 0208 099 1122 |
| Children’s Health Visiting Team | Local info on clinics, breast feeding and imms. Call 0208 973 34902 |
| Children’s Speech & Language Therapy | Support with speech, communication or swallowing |
| Bowel Screening Programme | Book using this link or call 0800 707 6060 |
| ADVICE | CONTACT & LINKS |
|---|---|
| Unwell child. When should I worry? | Useful advice if your child is unwell. |
| What to expect from your cervical smear | Watch this help video by our nurse. |
| Travel Advice | For different countries. Fit for travel or Travel health pro. |
| Medical / Maternity Exemption | Can take up to 4 weeks, call 0300 330 1341 for any queries |
| Find your NHS Number | Use this link to get your NHS Number |
Hey there! 😊 At Hiyos, we’ve got loads of appointments with really great doctors and other health experts. We’ve got a great team at our place! Being unwell can be stressful, but don’t worry, we’re here to help you out. We’re open every single day of the week, including Saturday and Sunday too.
When you contact us access NHS services, we promise to do our absolute best to take care of anything you need. We’re all about making sure you get the best care possible. So, feel free to access at anytime! 🌟
Our practice treats everyone fairly, kindly and respectfully. Likewise, you should also treat staff with respect. The practice can remove patients from their list if they are violent or abusive to staff.
Who
Before we can see you, you will need to be registered.
If you are 16 or older, you can make and go to appointments by yourself. If you are under 16, you can still ask to see a GP without your parent or guardian. The GP will decide if that’s appropriate for you.
NHS GP services are free. Sometimes, if you ask the GP to do private work (like writing a letter for insurance), there may be a fee. We can only do these if there is capacity.
If you do not speak English, you can ask for interpretation services in your preferred language when you make an appointment.
If you need extra help like longer appointments, a quiet space, wheelchair access, or information in a different format, let us know and we’ll do our best to help.✨
How
Guess what? You can meet with the doctors and other clinicians in three different ways:
You can contact us between 8.00am to 6.30pm, Monday to Friday. We also have pre-booked appointments on Saturday and Sunday. These are released on Friday.
Throughout these hours you, or your carer on your behalf, can:
- Can use the NHS App make sure you create an account!
- Call us on 0208 630 1111 or
- Visit the practice
Lately, we’ve been leaning towards face-to-face appointments, but hey, it’s totally up to you. Sometimes we do need to see you, so online messages and phone calls are not a safe way to help you.
Here’s the exciting part: we’re hosting face to face or virtual group sessions where you can meet other people and share your stories. Trust us, they’re a blast It’s like a little party where everyone understands what you’re going through!
What happens next?
We’re open
7
days a week
Mon-Friday 0800-1830
Saturday 0800-1600
Sunday 0800-1200
What happens when you contact your practice to request an appointment?
Whether you make your request by phone, on-line or visiting your practice, you may be asked to give us some details so that we can assess what is best for you based on your clinical need. The practice team will consider your request for an appointment or medical advice and tell you within one working day what will happen next.
This could be:
- An appointment that day or a subsequent day
- A phone call that day or a subsequent day
- A text message responding to your query
- Advice to go to a pharmacy or another NHS service.
Your practice will decide what is best for you based on your clinical need.
We will not tell you to just call back the next day.
Other helpful info
Others who can help you
Your local pharmacy
Your local pharmacy is a great source of medical advice and we have a few nearby open late and offer a wide range of services including treatments for minor ailments such wax in ears. This includes the Pharmacy First Service. We’ve even done some videos explaining this.
Your local opticians
If you have problems with your vision, it may be useful to get a sight test. You can use this link to find a local optician and see if you are eligible for a free test.
Your local dentist
If you have a problem with your teeth or gums, it is best that you are seen by a dentist. We are fortunate to have NHS dentists locally, who are registering new patients.
What if the practice is closed?
If you need urgent help for your physical or mental health when the practice is closed, and you cannot wait until we open, go online to 111.nhs.uk or call 111. They will tell you what to do next.
What if it’s an emergency?
If it’s a serious or life-threatening emergency, go straight to A&E (Accident and Emergency) or call 999. Our nearest A&E is West Middlesex Hospital.
How can you help us
- Be prepared: Before an appointment, think about writing down your symptoms, what you are worried about and what you want to talk about.
- Be on time: Being late for an appointment or being unavailable for a timed call-back can affect other patients.
- Cancel if needed: If you can’t go to your appointment, tell the practice as soon as you can, so that we can offer it to someone else.
- Use the NHS App or website: Create an account, if you’re confident using smart phones or computers, you can book or cancel appointments, order repeat prescriptions, and see your test results online.
- Turn on notifications: If you use the NHS App, turn on notifications so we can contact you more easily. Please keep an eye out for messages.
- Order repeat medicines on time: Make sure you ask for repeat prescriptions on time, so you don’t run out, and only order what you need.
- Join the Patient Participation Group: You practice will have a group of patients who can offer feedback on the services it delivers. Your practice website should explain how you can join.
Other Support services
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