You can see and order your medication or prescription online
Useful contacts
| REFERRALS | CONTACT & LINKS |
|---|---|
| West Middlesex Appointments line | Outpatients contact details – or call 0203 315 6666 |
| See current hospital wait times. | For West Middlesex click here |
| Xray – Walk in service in West Middlesex | Radiology, Monday to Friday 0800-1600. You can call 0208 321 5872 |
| Ultrasound at West Middlesex, if you meet referral criteria. | Radiology will contact you if you meet You can call 0208 321 5872 |
| Children’s Blood Tests | Book using this link You can buy EMLA Cream from the pharmacy. We do not issue a prescription. |
| Fertility Referrals | Referral need to meet criteria in the NHS. More here. |
| Semen Analysis | You will need to book an appointment Please take your referral letter. Email imperial.andrology.queries@nhs.net Phone: 0203 3134680 |
| SELF REFERRALS | CONTACT & LINKS |
|---|---|
| Congratulations on getting pregnant! | Watch this video and complete this self referral form. |
| Family Planning Clinic | Heart of Hounslow. 92 Bath Road, TW3 3EL. 0208 630 1424 |
| Sexual Health Clinic | Heart of Hounslow. 92 Bath Road, TW3 3EL. 0208 630 1424 |
| Termination of Pregnancy | Book using this link or call 020 3350 4300 |
| Talking Therapies, counselling | You can refer yourself using this link. |
| Mental Health Crisis | Urgent help available here or call 0800 328 4444 |
| Physiotherapy – Musculoskeletal Service | More information here or you can self refer or call 0300 555 0107 |
| Advice on diet, exercise and smoking | Self refer to Healthy Hounslow using this link. |
| Painful or painful red eye? | Evolutio call 0800 112 0070 between 0830-1700 |
| Diabetic Retinal Screening | You should be contacted annually. You can call 0208 099 1122 |
| Children’s Health Visiting Team | Local info on clinics, breast feeding and imms. Call 0208 973 34902 |
| Children’s Speech & Language Therapy | Support with speech, communication or swallowing |
| Bowel Screening Programme | Book using this link or call 0800 707 6060 |
| ADVICE | CONTACT & LINKS |
|---|---|
| Unwell child. When should I worry? | Useful advice if your child is unwell. |
| What to expect from your cervical smear | Watch this help video by our nurse. |
| Travel Advice | For different countries. Fit for travel or Travel health pro. |
| Medical / Maternity Exemption | Can take up to 4 weeks, call 0300 330 1341 for any queries |
| Find your NHS Number | Use this link to get your NHS Number |
Medications
So, you know those things like prescriptions, medications, tablets, and repeats? They all basically mean the same thing – the stuff you take to feel better. At HIYOS, there are lots of ways you can ask for more of your meds when you need them. It’s easy!
Who
Sometimes you take medicine💊 – it could be something you had a while back (like a one-time thing) or something you take regularly, like once a week (that’s the repeat kind).
Parents can ask for your medicine for their children. And if someone’s taking care of you, like a carer, they can do it too, but only if you’re ok with it. So, it’s important that everyone’s on the same page!
Hospital outpatient prescriptions are designed to be dispensed by the hospital pharmacy.
Hospital or private prescriptions submitted to the practice will be considered on a case by case basis which may take longer than 3 working days. There are some medications that we cannot prescribe in general practice.
How
Getting your medicine is pretty easy, and there are a bunch of ways to do it. The fastest and simplest way is online, using the NHS App, if you want, we can totally help you with that.
To reduce wastage, just request what you need.
Or, if you like calling, you can ring us up between 0800-1000 from Monday to Friday. Just a heads up, we don’t do pharmacy requesting anymore, unless there’s something special we’ve worked out.
If you require extra assistance e.g. disability, housebound, please speak to our reception team.
We can send your prescription directly to your pharmacy, you can change this yourself on NHS App.
Medications from pharmacies for minor ailments
The pharmacy is not just a place just for collecting your NHS prescription 📜💊. It can also be where you can get advice on minor illnesses such as colds, fungal nail infections and more. In fact, the pharmacy is actually the best place that you can go for these minor ailments. We do not issue medication for minor ailments. This is due to government policy. The pharmacy team will offer help and advice on management of minor conditions. If your symptoms are more serious, they will help you get the advice you need.
Pharmacy First – urine infection
It takes
1
working day
for you to get your prescription sent to your pharmacy.
At HIYOS, when you ask for more of your NHS medications it usually just takes a day, sometimes even quicker – like a few hours, we’re quick! We’ll send it straight to your preferred pharmacy and send you a text when it’s done. You may need a medication review from a GP or a clinical pharmacist.
The cost for a prescription is currently £9.90. You can use this tool to see if you are eligible for free prescriptions. If you have to pay, you can save money by paying in advance for the year, this is a prepayment certificate.
But here’s the top tip: try planning ahead and order your stuff in plenty of time. If, by chance, you run out and we’re closed, don’t stress! Talk to your usual pharmacy, and they might help you with an emergency supply. If you’re really stuck, call 111 or check their website. Ordering ahead is key here – no stress.
Finally, If your medicine is out of date or not needed don’t put it in your household bin or flush it down the toilet. Instead, take it to your pharmacy to be disposed of safely.
How can I order my repeat medication online?
Hey there! 🌈 If you need your regular medicines (the ones on your repeats list), no worries! You can get them super easily through the NHS App, make sure you register.
Now, if you ever need something different, like a medicine not on your repeats list, we’ll need our clinicians to take a quick peek. Just give us a buzz between 8-10am, and press option 2. You can also shoot us a message online – it’s as easy as texting a friend!
Sometimes, if your online medicine request is having a bit of a hiccup or if things have changed with your health, we might need to chat with you. No worries, it’s just to make sure you’re getting the best care.
Remember, we’re here for you, and getting your medicines should be a breeze! 🚀💊
How do I get online?
1 Register for online services.
Ready to make things super easy? To get yourself set up with our handy online stuff, just pop by the practice or give us a ring anytime from 8 AM to 6:30 PM, Monday to Friday. Press option 5, and we’ll guide you through a few checks.
Once we’ve got all that sorted, we’ll send you a special username and password. It’s like your secret code to access all the online things. We can even help you set up an account for a kids or someone you’re taking care of – no problemo!
So, whenever you’re ready to dive into the online world with us, we’re here to make it super simple. Let’s do this! 🚀💻
2 Activate your account.
🌟 Let’s get you started on this journey. First things first, check your phone or email – there might be something telling you to activate your account.
Once you’ve done that, it’s time to dive in! Log into your account and let the fun begin. It’s like opening a treasure chest of possibilities! 🚀💻
3 Log on
Log in, using your username and password. If, by any chance, you forget your password, no big deal! Just click on “Forgotten Password,” and you can change it to something new. Remember, it’s like creating your own superpower – keep it safe and don’t share it with anyone. Let’s make sure your password stays as secure! 🔒💻
4 Go to the online medication section.
Time to make ordering your medicine as easy as pie! See those bright yellow spots in the picture below? Yep, that’s where the magic happens – go there to order your meds.
Here’s the thing: You can only order the NHS prescription stuff that’s on your repeat list. If everything’s going smoothly with your current meds, we usually have enough for 2 months with 6 repeats – that’s like a year’s worth of health helpers! 📆✨
But hey, if you don’t spot your NHS prescription on the order list, it might mean it’s time for a quick check-in. Let’s make sure everything’s sailing smoothly for you! 💊🚀
5 Text message confirmation.
🌟 Just wanted to let you in on a little secret – we’ll shoot you a friendly text message high-five when your NHS prescription is on its way to your chosen pharmacy. It’s a message from us to say your meds are all set! 📱🎉
6 If you get stuck…
🌈 If you ever hit a snag, don’t worry – we’re here to lend a helping hand!
If it’s something about your health (like, a clinical thing), just buzz us between 8 AM and 10 AM from Monday to Friday. Pick the option for NHS prescriptions, and our awesome clinical pharmacists and GPs will swoop in to assist.
Now, if it’s more of an admin puzzle, no stress! Choose option 5 and give us a call whenever we’re open. We’re here for you anytime you need a little support. 📞✨
What if there are problems?
🌟 If you ever have questions or issues with your medicine, we’ve got you covered! You might get to chat with our clinical pharmacist – they’re like medicine experts who can check if you still need all the stuff on your list. Sometimes, they might even help you understand any new meds you got from the hospital.
Just so you know, your pharmacy can’t ask for your meds without our thumbs up. We do this to make sure no medicine goes to waste. If you want to chat about your pharmacy handling things for you, just give us a ring. We’ll set you up for a chat with our clinical pharmacist. We’re here to make sure everything’s just right for you! 📞💊✨
Common questions
What are NHS Prescription costs?
The NHS is an amazing service that takes care of us when we’re not feeling well. It’s mostly free, but sometimes there’s a small charge for getting your prescribed medicines, which is currently £9.90. Don’t worry, though, the NHS still covers most of the cost, they just need a little help from you.
Now, if you’re pregnant, have a long-term health issue like diabetes, or are claiming certain benefits, you might be entitled to get your prescriptions for free. That’s pretty great, right?
But hey, if you’re buying more than two prescriptions every month, there’s something called a PPC, which stands for a Prescription Prepayment Certificate. It’s like a pass that helps you spend less money on prescriptions. You can choose between a 3-month or a 12-month pass, depending on what works best for you. It’s a smart way to save some cash!
What about private prescriptions?
If you get a prescription from a private doctor, it’s like a special note that lets you pick up your medicine from any pharmacy. But, here’s the thing – in the NHS, we can’t always use those private doctor prescriptions because we have some rules to follow. Even if we can, there might be a bit of a wait.
Now, about the cost – it really depends on what medicine you’re after. People often ask us about how much a private prescription for antibiotics costs. But, truth be told, it’s not an easy answer. It all depends on why you need the antibiotics and which ones you’ll be taking.
To get the lowdown on the cost, your best bet is to check with private pharmacies or other services. They’re the experts in this stuff. And hey, always make sure to talk to a medical pro before making any decisions. They’ve got your back!
What is repeat dispensing?
Repeat dispensing
🌈 Imagine this – what if your NHS prescription magically showed up at your pharmacy without you even asking? Well, guess what? We’ve got something fabulous called ‘repeat dispensing’ that does exactly that! It is for people who are stable and on regular medications. We’ll zip your NHS prescription straight to your pharmacy.
It’s like getting 6 batches of your monthly or two-monthly prescriptions all at once. No need to bug the practice or struggle with online orders. Just swing by the pharmacy when it’s time to grab your meds.
If this sounds like a fantastic plan, you can reach out to the practice anytime. Give us a ring between 8 AM and 10 AM from Monday to Friday, and we’ll set up a chat with our awesome clinical pharmacist. They’ll help figure out if repeat dispensing is the magic trick for you! 📞💊✨
There are medication supply problems with the pharmacy. What do I do?
There are currently problems with some medications. Some are not available or in short supply. Speak to your pharmacist. If you get stuck, get in touch and we can arrange an alternative.
What if I haven’t had my medication for over 6 months?
If you haven’t had your medication for a while, get in touch between 0800-1000 and we can check where you are and arrange your medication after a review.
How do I get medication that a hospital has issued?
If it is urgent, you can usually pick up your medication from the hospital pharmacy. It can take a few days for us to review medication from the hospital and issue your medication. Do share any paperwork, as it takes a while before we get letters from the hospital.
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